What We Collect

KAILA collects account details, role, contact preferences, service request information, provider profiles, offers, messages, call signaling records, uploaded media, ratings, reports, blocks, device push tokens, validation survey/interview entries, location pins, and operational logs needed to run the pilot marketplace.

How We Use Data

We use data to match clients and providers, estimate route distance, support live job-site navigation, operate chat and calls, send notifications, support disputes, protect users, improve local service quality, and measure pilot performance.

Location And Navigation

Users may pin a job site or share device location to estimate distance and show navigation. Live tracking runs only after the user starts it and may continue while the navigation map is minimized until the user stops navigation or closes the map.

Sharing

Contact details and job-site details are shared only when needed for accepted jobs, support handling, dispute review, or safety review. KAILA does not sell pilot user data.

Messages, Media, Reports, And Ratings

Job messages and direct support messages may be reviewed by authorized staff for support, safety, dispute handling, and abuse prevention. Ratings are shown after both sides rate or the rating window closes.

Validation Research

Client surveys and provider interviews are used for pilot planning, matching decisions, and product validation. Staff should avoid collecting unnecessary sensitive information and may use nicknames when a full name is not needed.

Your Choices

You can update profile details, block users, report users or jobs, contact support, disable device notifications, and request account deletion from Settings.

Retention

Account deletion removes login access and anonymizes profile/contact details. Job, rating, report, and message history may be retained where needed for safety, dispute, legal, or operational records.

Contact

Use Contact Support in the app for privacy questions, account help, or safety concerns.

Marketplace Role

KAILA helps clients and providers find each other, compare offers, coordinate work, and keep job records. Providers are independent service providers, not KAILA employees.

User Responsibilities

Use accurate information, communicate respectfully, honor accepted offers, avoid unsafe or illegal work, and do not use KAILA to harass, scam, spam, impersonate, or mislead others.

Jobs, Offers, And Completion

Clients choose providers from submitted offers. Providers should state price, schedule, and scope clearly. Completion, revision, dispute, and rating flows must be used honestly.

Location, Navigation, And Contact

Users should pin accurate job or provider locations only when they are authorized to share them. Navigation, route distance, calls, and messages are coordination tools; users remain responsible for safe travel, lawful conduct, and verifying final job details.

Safety And Moderation

KAILA may review reports, block abusive behavior, restrict accounts, remove unsafe content, or preserve records needed to investigate disputes and protect users.

Ratings

Ratings should describe real job experiences. False, abusive, or retaliatory reviews may be investigated by support.

Validation And Staff Use

Staff and admins must record validation surveys, provider interviews, support notes, and moderation actions accurately. They must not use KAILA data for unrelated personal purposes.

Limitations

The pilot is provided as-is and may change as KAILA validates local marketplace operations. KAILA is not responsible for independent provider workmanship, pricing, or offline conduct, but support will help document and triage disputes.

Account Changes

KAILA may suspend or remove accounts that violate these terms. Users may delete their account from Settings, subject to safety and operational record retention.

When To Contact Support

Contact support for account access, job coordination, unsafe behavior, reports, blocked users, disputes, ratings concerns, privacy questions, or provider/client guidance.

Inside The App

After login, open Customer Service from Quick actions or the Support tab to message an official KAILA support account.

What To Include

Include the job category, area, usernames involved, what happened, screenshots or media when useful, whether location/navigation was involved, and what outcome you need.