KAILA pilot policy
Privacy Policy
Last updated June 6, 2026
What We Collect
KAILA collects account details, role, contact preferences, service request information, provider profiles, offers, messages, call signaling records, uploaded media, ratings, reports, blocks, device push tokens, validation survey/interview entries, location pins, and operational logs needed to run the pilot marketplace.
How We Use Data
We use data to match clients and providers, estimate route distance, support live job-site navigation, operate chat and calls, send notifications, support disputes, protect users, improve local service quality, and measure pilot performance.
Location And Navigation
Users may pin a job site or share device location to estimate distance and show navigation. Live tracking runs only after the user starts it and may continue while the navigation map is minimized until the user stops navigation or closes the map.
Sharing
Contact details and job-site details are shared only when needed for accepted jobs, support handling, dispute review, or safety review. KAILA does not sell pilot user data.
Messages, Media, Reports, And Ratings
Job messages and direct support messages may be reviewed by authorized staff for support, safety, dispute handling, and abuse prevention. Ratings are shown after both sides rate or the rating window closes.
Validation Research
Client surveys and provider interviews are used for pilot planning, matching decisions, and product validation. Staff should avoid collecting unnecessary sensitive information and may use nicknames when a full name is not needed.
Your Choices
You can update profile details, block users, report users or jobs, contact support, disable device notifications, and request account deletion from Settings.
Retention
Account deletion removes login access and anonymizes profile/contact details. Job, rating, report, and message history may be retained where needed for safety, dispute, legal, or operational records.
Contact
Use Contact Support in the app for privacy questions, account help, or safety concerns.
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